LONG ISLAND REPUTATION MANAGEMENT
Always encourage customer communication and feedback. Reach out to your audience and respond to any criticism in a professional, compassionate manner. Some websites, like Yelp, allow owners to send a private message to a reviewer. Others, like Zagat, only allow for a public response. Your audience will appreciate superior customer service and the effort you made to address their problem or question. Don’t limit yourself to responding to negative feedback. Replying to praise and gratitude is just as important. The goal is to reposition your business on the Web as a more customer-oriented organization with clients’ best interests in mind. Content should be catered to what would be most valuable for your target audience, such as educational articles, blogs and helpful videos.
• We work with you to monitor and respond to positive and negative feedback.
• We develop a comprehensive strategy with you to improve customer relations and to promote your business as a customer-oriented organization.
WE CAN HELP YOU.
As you review our site, we stand ready to help. Use our contact form or
call us at (631) 207-1057 for a free consultation.